Seelevel is a brand that specializes in mystery shopping and customer experience solutions. They help businesses gain insights into their customer service, employee performance, and overall customer experience.
Seelevel was founded in 2008.
The brand is headquartered in Atlanta, Georgia, USA.
The founders of Seelevel are not specified.
Market Force Information provides customer experience management solutions, including mystery shopping services and customer surveys.
Intouch Insight offers customer experience management software and provides mystery shopping and operational audits to businesses.
BestMark is a mystery shopping company that helps businesses improve their customer experience and measure employee performance.
Seelevel offers comprehensive mystery shopping services to businesses, providing detailed feedback on customer experiences, employee interactions, and overall service quality.
Seelevel conducts thorough audits to assess the customer experience across various touchpoints, helping businesses identify areas for improvement and optimize their customer service.
Seelevel performs competitive analysis to benchmark businesses against their competitors, providing insights into industry best practices and areas of differentiation.
Seelevel conducts brand compliance audits to ensure that businesses are adhering to brand standards, evaluating factors such as cleanliness, signage, and overall brand presentation.
Mystery shopping is a research tool used to evaluate the customer experience by sending trained individuals to act as potential customers who then provide detailed feedback on their interactions and experiences.
Seelevel recruits and trains mystery shoppers who visit businesses, observe and evaluate various aspects of the customer experience, and provide detailed reports on their findings.
Seelevel serves a wide range of industries, including retail, hospitality, restaurants, healthcare, automotive, and more, helping businesses across various sectors improve their customer service performance.
Yes, Seelevel's mystery shopping services help businesses identify areas where employee performance can be improved, providing actionable insights and recommendations to enhance customer interactions.
Seelevel's services provide valuable insights into the customer experience, helping businesses identify strengths, weaknesses, and areas for improvement to ultimately enhance customer satisfaction and loyalty.